Yesterday a rather haughty customer in Natwest made the bank clerk cry. Ok, so the girl working in the bank was making some pretty fundamental mathematical errors, but there was really no need for the tone the woman adopted.
I mean, I agree that a job in a bank wasn’t the best choice for a girl whose mental arithmetic was ropey at best, but the poor lass, it was all too much.
As someone who held a part-time job in the glamorous Wolverhampton City Centre branch of McDonalds for 3 years, I am well versed in the manners of the general public, and have a high level of sympathy.
People are so rude. Let me tell you now: a baseball cap does not an idiot make. I had stars.
So, in light of the crying Natwest lass, and of the Saturday’s I spent serving surly teenagers big-macs, I thought I’d share my favourite story about the revenge of the ‘staff.’
Take heed. Don’t be mean to the Saturday staff, they might be quicker witted than you're expecting.
A parable: On why not to be rude to ‘staff.’
A crowded flight was cancelled. A single agent was rebooking a long line of inconvenienced travellers. Suddenly an angry passenger pushed his way to the desk and slapped his ticket down on the counter, saying. “I have to be on this flight, and it has to be first class.”
The agent replied, “I’m sorry sir. I’ll be happy to try and help you, but I’ve got to help these people first, and then I’m sure we’ll be able to work something out.”
The passenger was unimpressed. He asked loudly, so that the passengers behind him could hear, “Do you know who I am?”
Without hesitating, the gate agent grabbed the public address system and began, “May I have your attention please? We have a passenger here at the gate WHO DOES NOT KNOW WHO HE IS. If anyone can help him with this problem, please come to the gate.”
With the rest of the passengers laughing, the man glared at the agent, gritted his teeth and swore “[expletive!] you!”
Without flinching, she smiled and said, “I’m sorry sir, but you’ll have to stand in line for that too.”
For more of my McDonalds exploits read this previous blog post